CoinTracking mobile

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CoinTracking Support & FAQ

A selection of different CoinTracking tools and third-party services to help you get the most out of your portfolio.
You can also contact the CoinTracking Support Team here.

Security notice: There are currently phishing emails in circulation that look like emails from CoinTracking. These emails lead to websites that request access data to exchanges.
CoinTracking and its employees will never ask you for credentials, credit card information, wallet or exchange credentials or API keys with trading and withdrawal permissions.
Please also note that CoinTracking only stores trading data and does not hold any user funds. If someone tells you that you have money with CoinTracking which is released upon paying a fee, this is fraud!

Learn how to spot and avoid phishing emails. Read our latest post for essential security tips!

Wrong or Negative Coin Values

Find here a detailed explanation: Wrong or Negative Coin Values

Frequently asked questions

Balances & Gains FAQ:
Resolve discrepancies with the account balance
Resolve warnings in the tax reports
My coin balances are incorrect on the Gains report and don't match the other reports
Which fees are and are not included in the fee report section of the tax report?
I do not want Airdrops listed with a value in the tax report (and/or have Capital Gains calculated from its sale)

Import & Coins FAQ:
My coin has the wrong price
A coin was imported but it does not have any value
Recent Binance data is not imported
I received the notification that new transactions have been imported – how can I find them?
My exchange is not listed. How do I import the data manually?

Account FAQ:
Where do I find the invoice for my subscription?
Does the transaction limit reset every year/month?
If want to upgrade to a different plan, do I have to pay the full price?
I have lost my password / my 2FA device
Show all CoinTracking FAQ